Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Investigate and implement alternatives to closure

1.1 Discuss, document and analyse reasons for closure with relevant stakeholders

1.2 Use lessons learned from previous franchise closures and potential franchise closures to arrive at alternative strategies

1.3 Research and negotiate alternative strategies to closure with franchisee and relevant third parties

1.4 Assess feasibility of transferring franchise to new franchisee

1.5 Implement, where feasible, alternative arrangements to closure including transfer

2 Determine roles and responsibilities in closure or transfer of franchisee

2.1 Determine roles and responsibilities of all parties in closure or transfer in line with the Franchising Code of Conduct

2.2 Negotiate process for effecting closure or transfer with relevant stakeholders and document in the form of a plan

2.3 Allocate responsibilities for effecting closure or transfer

2.4 Negotiate closing date or transfer date for franchise with relevant stakeholders

3 Implement plan for closure or transfer

3.1 Communicate closing date or transfer date for franchise to relevant stakeholders

3.2 Carry out disposal of assets according to plan or transfer them to new franchisee

3.3 Facilitate financial settlements with financial institutions or franchisor’s financial officers or debt collectors

3.4 Implement arrangements for closure or transfer in consultation with customers

3.5 Dispose of intellectual property including client database according to agreement between franchisor and franchisee

3.6 Undertake checks to ensure the process for closure or transfer has been completed according to plan

4 Review implications for franchise operations

4.1 Analyse implications for franchise operations from review of closure or transfer

4.2 Identify and recommend improvements to franchise operations and management of franchises

Skill 

Performance 

Criteria 

Description 

Reading

1.3, 3.2, 3.6, 4.1

• Evaluates and integrates facts and ideas to construct meaning from a range of texts

Writing

1.1, 2.2, 2.3, 3.1, 3.4

• Develops material for specific audiences using clear and detailed language to convey explicit information, develop alternate strategies and document recommendations

Oral Communication

1.1, 1.3, 2.2, 2.4, 3.1, 3.4

• Participates in verbal exchanges using language and non-verbal features appropriate to the audience
• Elicits the view and opinions of others by listening and questioning

Navigate the world of work

2.1, 3.5

• Determines and adheres to agreements and regulations

Interacts with others

1.1, 1.3, 2.2, 2.4, 3.1, 3.4

• Leads and facilitates discussions to achieve requirements
• Uses effective negotiation skills to work with franchisees to implement closure
• Selects and used appropriate modes and channels for communicating with diverse stakeholders

Get the work done

1.1-1.5, 2.1, 2.3, 3.1, 3.2, 3.3, 3.5, 3.6, 4.1, 4.2

• Accepts responsibility for planning, prioritising and sequencing complex tasks according to requirements
• Uses analytical processes to evaluate and decide on closure options
• Uses problem-solving processes to determine solutions to issues arising during closure

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFRA505 Manage closure of a franchise

BSBFRA505B Manage closure of a franchise

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.